Optimise check-out management on Airbnb

In the world of short-term rentals, providing a smooth and professional experience for guests is essential to obtaining positive reviews and building customer loyalty. One often overlooked but crucial phase is check-out. Airbnb allows hosts to set specific instructions to guide guests through the final steps of their stay, ensuring order and compliance with house rules.

Efficient check-out management is a crucial aspect for Airbnb hosts who want to optimize their operations. But how can it be done without wasting valuable time? The solution comes from channel managers like RoomCloud, which enable the automation of check-out instructions. In this article, we will explore how to leverage this technology to simplify hosts’ work, improve guests’ experience, and optimize the management of your Airbnb property.

What are Airbnb check-out tasks?

Airbnb allows hosts to specify check-out instructions so that guests know exactly what to do before leaving the accommodation. These instructions may include common tasks such as:

• Collecting used towels
• Throwing away the trash
• Turning off lights and electronic devices
• Locking the accommodation
• Returning the keys

Hosts can add specific details for each task, such as where to dispose of waste or how to handle recycling.

How should check-out instructions be?

It is important for instructions to be clear and reasonable. Guests expect a simple check-out process without having to perform deep cleaning tasks. If instructions are excessive or unreasonable, guests may report this in their reviews, and listings that consistently receive low ratings due to excessive demands may be removed from Airbnb.

To ensure a positive experience, hosts should clearly communicate check-out expectations and provide detailed but reasonable instructions, ensuring guests understand the importance of respecting check-out times and procedures.

Integration with Channel Managers

Airbnb allows approved software partners to integrate its features, including check-out instructions, via API. For example, RoomCloud, in addition to supporting features like messaging, special offers, and reviews, allows hosts to set check-out instructions directly from their dashboard, offering complete listing management.

How to manage check-out instructions from RoomCloud

RoomCloud customers can set and manage check-out tasks directly from the channel manager. This way, hosts can easily define the tasks they want their guests to complete before leaving.

To update check-out tasks, follow this path: Channels → Airbnb → Airbnb Tools, then select the Check Out Tasks tab. At this point, you can choose the most suitable categories for your needs and provide a description of the instruction.

Conclusion

Automating check-out instructions on Airbnb via RoomCloud is a valuable opportunity to simplify short-term rental management and enhance the guest experience. Thanks to channel manager integration, hosts can reduce the risk of misunderstandings, save time, and ensure a clearer and more professional process.